Primus Aero was founded in 2010 out of the belief that technical aircraft management can be done more cost-efficiently and to a higher quality standard by an independent provider.
Today, we are approaching 30 employees and have a young and dynamic team with an average age of 30 years. We aim to do our best in everything we do, we value open, honest and trusting relationships both inside Primus and with our customers.
"PRIMUS AERO is absolutely reliable, transparent, and honest. The team provides substantial professional competence and technical knowledge and puts a lot of effort into our issues. Whenever we contact someone, we get fast responses. PRIMUS AERO's airworthiness controllers know their business and are responsive even on weekends and during the night."
"It's an easy process with PRIMUS AERO. I just send an Email to Matthias or Laura or give them a call sharing the part we need, and PRIMUS AERO comes up with a proposal in basically no time. I never have to give them a follow-up to get an answer. There was never a single situation where a part arrived too late, or you did not keep your promise."
"We had problems with the radio of a Cessna XL during the Summer. The MRO told us that there are two weeks lead time on that part, but flights were sold in that period. The first thing I did was call Thomas K. He told me that he would check what he could do. Half an hour later, he called me back and confirmed that the new part would arrive at the MRO in the morning. That part was even cheaper than the quoted one from the MRO. After asking those guys at the MRO directly why they could not procure this part with the Primus price tag, they told me that Primus must have some connections that they wished to have too."
"One of our aircraft was in maintenance and should be released on a Tuesday, and the Monday before was a national holiday. The Friday before the release, the representative of the MRO told me that they found a leak and needed a special hose/line which would arrive at the earliest on Wednesday. That particular aircraft, however, was chartered for ten days starting on Tuesday, and the maintenance delay endangered a rather big deal for us. Long story short, the part was delivered by PRIMUS AERO until Tuesday 9:00 and the MRO could replace it in time for the charter flight. The representative of the MRO then came to me and said that they had never experienced such short lead times before."
"Just go ahead and give PRIMUS AERO a chance - do not hesitate one second. They have good technicians with profound knowledge who know what they are doing, and they produce clear reports, which is what we were looking for. Moreover, they are efficient and quick. If we need them, they are always up for the challenge. We would always recommend PRIMUS AERO with our eyes closed."
"In the aviation industry, there are many shady providers, so it was important to me to find a reputable partner, which I found in PRIMUS AERO."
"We once had an issue with a Part 145 Organization. The maintenance center told us that they had performed hundreds and hundreds of hours, and we were questioning that, so we asked PRIMUS AERO to send someone to conduct a full review. The PRIMUS AERO technician was there for two or three days, reviewed the task cards, and provided us with a very clear report on how many people worked on the aircraft for how long. It was extremely detailed and proved that the invoiced manhours were incorrect. It was a tremendous job that was executed perfectly. In the end, PRIMUS AERO saved us around 60 000 EUR."
"PRIMUS AERO is a one-stop-shop; their extensive business jet product knowledge across a number of platforms coupled with their large network of partners makes them very easy and straightforward to deal with. This has proved particularly effective in maintaining business during the COVID restrictions."
"PRIMUS AERO has a great team who is extremely motivated and works very professionally, so you don't have to worry about motivation or quality."
"Although we are a big company and can cover almost all tasks in-house there are always situations where we need reliable support which we found in PRIMUS AERO. Whether, it’s about an ARC on short notice, which our in-house staff could not do in time, our manpower situation got tense, or we received too many aircraft at the same time – PRIMUS AERO was there to support us without losing valuable time. "
"The main reasons why we are working together so closely with PRIMUS AERO can be summed up by absolute flexibility and availability on short notice, reliability and last but not least quality of work, which is always high. The results correspond 100% with what was agreed on in prior."
"I really like to see what PRIMUS AERO has become over the past years and once you deal with them you will instantly know why: the people behind the brand PRIMUS AERO love their jobs and do their best every single day."
"Our cooperation on our first business case is still ongoing but judging from what I have already received I can say that it is just perfectly organized and I could present it to my boss immediately. The whole process from sending the docs over to PRIMUS AERO over getting the first docs virtually to finally holding them in my hands and locking them up in our document storage was just smooth and trouble-free. Besides that, the personal touch between the PRIMUS AERO employees, the customer service, and me was just the right fit which created a really comfortable working atmosphere."
"PRIMUS AERO did the job quickly and very professionally. The documentation that was provided to us was prepared in a useful manner. So I would recommend PRIMUS AERO."
The Primus Network is based on the cooperation of multiple independent companies across the world. This allows us to be closer to more customers in more countries around the world.
Through the Primus Network, customers and partners have access to a vast pool of know-how and skills, so there is always someone who can solve an issue.
We want to grow, not just in size but also in spirit, which only works with the right people. Therefore, our partners are selected as carefully as our employees.
Our partners found their own independent companies which operate under the umbrella of the PRIMUS AERO brand. Therefore, our partners must possess an entrepreneurial spirit, a desire for independence, and have substantial work experience in the business aviation industry.
All applicants are vetted as thoroughly as PRIMUS employees, including a multi-stage interview process and a competence assessment by our in-house compliance department.
Those who are admitted to the PRIMUS Partner Network are supported by our team from day one. This includes founding a company, choosing an office location, setting up accounting, providing sales training and marketing materials.