"The main reasons why we are working together so closely with PRIMUS can be summed up by absolute flexibility and availability on short notice, reliability and last but not least quality of work, which is always high. The results correspond 100% with what was agreed on in prior."
"Although we are a big company and can cover almost all tasks in-house there are always situations where we need reliable support which we found in PRIMUS. Whether, it’s about an ARC on short notice, which our in-house staff could not do in time, our manpower situation got tense, or we received too many aircraft at the same time – PRIMUS was there to support us without losing valuable time. "
"Just go ahead and give Primus a chance - do not hesitate one second. They have good technicians with deep knowledge who know what they are doing and they produce clear reports which is what we were looking for. Moreover, they are efficient and quick. If we need them, they are always up for the challenge. We would always recommend Primus with our eyes closed."
"Our cooperation on our first business case is still ongoing but judging from what I have already received I can say that it is just perfectly organized and I could present it to my boss immediately. The whole process from sending the docs over to Primus over getting the first docs virtually to finally holding them in my hands and locking them up in our document storage was just smooth and trouble-free. Besides that the personal touch between the Primus employees, the customer service and me was just the right fit which created a really comfortable working atmosphere."
"Primus is a one stop shop, their extensive business jet product knowledge across a number of platforms coupled with their large network of partners makes them very easy and straightforward to deal with. This has proved particularly effective in maintaining business during the COVID restrictions."
"It's an easy process with Primus. I just send an Email to Matthias or Laura or give them a call sharing the part we need and Primus comes up with a proposal in basically no time. I never have to give them a follow-up to get an answer. There was never a single situation where a part arrived too late or you did not keep your promise."
"Primus is absolutely reliable, transparent and honest. The team provides substantial professional competence and technical knowledge and puts a lot of effort into our issues. Whenever we contact someone we get fast responses. Primus' airworthiness controllers know their business and are responsive even on weekends and during the night."
"Primus did the job quickly and very professionally. The documentation that was provided to us was prepared in a useful manner. So I would recommend Primus."
"We got our parts for a good price in an uncomplicated way. Dealing with Primus was a straightforward process because we are easy to deal with and so is Primus."
"In the aviation industry there are many shady providers, so it was important to me to find a reputable partner which I found in Primus."
"Primus has a great team who is extremely motivated and works very professionally, so you don't have to worry about motivation or quality."
"I really like to see what PRIMUS has become over the past years and once you deal with them you will instantly know why: the people behind the brand PRIMUS love their jobs and do their best every single day."
"We once had an issue with a Part 145 Organization. The maintenance center told us that they had performed hundreds and hundreds of hours and we were questioning that, so, we asked Primus to send someone to conduct a full review. The Primus technician was there for two or three days, reviewed the task cards and provided us with a very clear report on how many poeople worked on the aircraft for how long. It was extremely detailed and proved that the invoiced manhours were incorrect. It as a tremendous job which was executed perfectly. In the end Primus saved us around 60 000 EUR."
"One of our aircraft was in maintenance and should be released on a Tuesday and the Monday before was a national holiday. The Friday before the release, the representative of the MRO told me that they found a leak and needed a special hose/line which would arrive at the earliest on Wednesday. That particular aircraft, however, was chartered for 10 days starting on Tuesday and the maintenance delay endangered a rather big deal for us. Long story short, the part was delivered by Primus until Tuesday 9:00 and the MRO could replace it in time for the charter flight. The representative of the MRO then came to me and said that they had never experienced such short lead times before."
"We had problems with the radio of an Cessna XL during the Summer. The MRO told us that there are two weeks lead time on that part but flights were sold in that period. The first thing I did was to call Thomas K. He told me that he will check what he can do, half an hour later he called me back and confirmed that the new part will arrive at the MRO in the morning. That part was even cheaper than the quoted one from the MRO. After asking those guys at the MRO directly why they could not procure this part with the Primus price tag, they told me that Primus must have some connections that they wished to have too."